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FAQ
Can I change how often I receive my box?
Can I change how often I receive my box?
Yes! You can choose delivery every 1, 2 or 3 months — and update it anytime in your account.
Can I cancel whenever I want?
Can I cancel whenever I want?
Absolutely. You’re free to cancel, skip, or pause your subscription whenever you like, no strings attached.
How do I choose my charms?
How do I choose my charms?
With the Mystery Box, our team puts together a surprise selection just for you.
Can I gift a subscription?
Can I gift a subscription?
Yes! Just enter the recipient’s shipping address at checkout. The box will be sent directly to them — no invoice inside.
When will I receive my box?
When will I receive my box?
Your box is prepared within 1–3 business days, then shipped with priority over regular orders.
Delivery usually takes 3–5 business days, and you'll receive a tracking link as soon as it ships.
After the first delivery, your box will be sent around the same date each cycle — and you can adjust that date anytime directly from your account calendar.
Is shipping included?
Is shipping included?
Always.
What if I already own some?
What if I already own some?
No duplicates — we make sure of that.
Our customers tell it better than we do!
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